Carters’ Moggie Minders is committed to providing quality services to you and this policy outlines my ongoing obligations to you in respect of how I manage your Personal Information.
I have adopted the Australian Privacy Principles (APPs) and the ten National Privacy Principles (NPPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which I collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the APPs may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au.
What is ‘personal information’ and why do I collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect
This Personal Information is obtained in many ways including interviews, correspondence, by telephone and facsimile, by email, via my website https://cartersmoggieminders.com.au, from your website, from media and publications, from other publicly available sources and from third parties. We don’t guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing my services to you, providing information to my clients and marketing. I may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When I collect Personal Information I will, where appropriate and where possible, explain to you why I am collecting the information and how I plan to use it.
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
- For the primary purpose for which it was obtained
- For a secondary purpose that is directly related to the primary purpose
- With your consent; or where required or authorised by law.
Where reasonable and practicable to do so, I will collect your Personal Information only from you. However, in some
Disclosure of personal information
Carters’ Moggie Minders may disclose Personal Information to third parties, such as contractors, agents and service providers, to assist us with my activities and the provision of services to my clients. In doing so, I will take reasonable steps to ensure that these organisations are bound by obligations of confidentiality and privacy in order to protect your Personal Information in accordance with the Privacy Act.
Your Personal Information may be disclosed in a number of circumstances including the following:
- Third parties where you consent to the use or disclosure; and
- Where required or authorised by law.
Security of personal information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, I will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by me for a minimum of seven (7) years.
Access to your personal information
You may access the Personal Information I hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact me in writing.
Carters’ Moggie Minders will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information, I may require identification from you before releasing the requested information. Carters’ Moggie Minders will respond to a request for Personal Information as soon as reasonably practicable.
Maintaining the quality of your personal information
For statistical purposes, Carters’ Moggie Minders may collect information through the use of ‘cookies’ on website activity (including the number of users who visit our website, date and time of your visit to the website, the pages accessed and any information downloaded, navigation patterns, the country and systems through which users have accessed the website).
Cookies are data that a website transfers to an individual’s hard drive for record-keeping purposes. Cookies can facilitate a user’s ongoing access to and use of a website and may be necessary to access features such as online transactions.
While Carters’ Moggie Minders takes great care to protect your personal information on my website and use state-of-the-art data transmission encryption,
My website may contain links or plug-ins to third party websites. The use of your information by those third party websites is not within the control of Carters’ Moggie Minders and I cannot accept responsibility for the conduct of those companies.
This Policy may change from time to time and is available on my website.
PO Box 8124
Werrington County NSW 2747
Telephone: +61 407 238 599
Updated: 10 March 2019